SHIPPING

CANADA
We ship all Canadian mail expedited with Canada Post.

If you are located in Toronto and would prefer to arrange an in-person pick up to avoid shipping charges, please continue to checkout, selecting the regular shipping option, then contact info@bonesetstudio.com with your request. We will schedule a package pick-up directly with you, and we will refund the shipping charge.

All Boneset items are made to order, so please allow us time to construct your item for you. You should expect your parcel to arrive in 5-10 business days, depending on where you are located. 

Once parcels are collected from our studio they become property of Canada Post. After pickup, BONESET is not legally responsible for lost or damaged goods. Should any issues arise regarding your delivery, please keep shipping details handy in case further investigation is required.

Free shipping will be offered on purchases over $250.00

USA

We ship all American mail as either Small Packet OR Tracked Packet with Canada Post. The choice is up to you- one includes tracking, the other does not. You should expect your parcel within 6-18 business days depending on where you are located. Please note that potential for a holdup at customs will result in a delivery delay.

Once parcels are collected from our studio they become property of Canada Post. After pickup, BONESET is not legally responsible for lost or damaged goods. Should any issues arise regarding your delivery, please keep shipping details handy in case further investigation is required.

Free shipping will be offered on purchases over $250.00

OUTSIDE OF NORTH AMERICA

We ship all parcels outside of North America mail as International Air Mail. You should expect your parcel within 6-18 business days depending on where you are located. Please note that potential for a holdup at customs will result in a delivery delay.

Once parcels are collected from our studio they become property of Canada Post. After pickup, BONESET is not legally responsible for lost or damaged goods. Should any issues arise regarding your delivery, please keep shipping details handy in case further investigation is required.

Free shipping will be offered on purchases over $250.00

*Please note all duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by BONESET STUDIO for any reason.

 


RETURN POLICY
 

BONESET items that are made to order are considered final sale and therefore we cannot offer returns at this time.

We can offer a full refund on other items including jewelry and tote bags. Please refer to the product description for the specific return policy on each item. BONESET must receive returned goods within 14 days of original shipping date. Items must be intact and without damage or wear.

If your made to order garment does not fit, please get in touch and we will figure out a solution together, such as a custom fitting or alteration.

Boneset is not responsible for return shipping costs including any duties or brokerage fees.