SHIPPING

We offer free shipping on certain made-to-order garments.

CANADA
We ship all Canadian mail expedited with Canada Post.

If you are located in Toronto and would prefer to arrange an in-person pick up please continue to checkout, and select LOCALS ONLY on your shipping request. We will schedule a package pick-up directly with you and refund any shipping charges.

All Boneset items are made-to-order, so please allow us time to construct your item for you. You should expect your parcel to be shipped out in 5-14 business days (excluding pre-order sales), and depending on where you are located. 

Once parcels are collected from our studio they become property of Canada Post. After pickup, BONESET is not legally responsible for lost or damaged goods. Should any issues arise regarding your delivery, please keep shipping details handy in case further investigation is required.

USA

We ship all American mail as either Small Packet OR Tracked Packet with Canada Post. The choice is up to you- one includes tracking, the other does not. Please note that potential for a holdup at customs will result in a delivery delay.

Once parcels are collected from our studio they become property of Canada Post. After pickup, BONESET is not legally responsible for lost or damaged goods. Should any issues arise regarding your delivery, please keep shipping details handy in case further investigation is required.

OUTSIDE OF NORTH AMERICA

We ship all parcels outside of North America mail as International Air Mail. Please note that potential for a holdup at customs will result in a delivery delay.

Once parcels are collected from our studio they become property of Canada Post. After pickup, BONESET is not legally responsible for lost or damaged goods. Should any issues arise regarding your delivery, please keep shipping details handy in case further investigation is required.

*Please note all duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by BONESET STUDIO for any reason.

 


RETURN POLICY
 

BONESET items that are made-to-order are considered final sale and therefore we cannot offer refunds at this time. If you are unhappy with your item, please send us an email at info@bonesetstudio.com and we will do our best to accommodate your request. If your made-to-order garment does not fit, please get in touch and we will figure out a solution together, such as a custom fitting or alteration. We want you to be happy!

We can offer a full refund on other items including jewelry and tote bags. Please refer to the product description for the specific return policy on each item. BONESET must receive returned goods within 14 days of original shipping date. Items must be intact and without damage or wear.

BONESET is not responsible for return shipping costs including any duties or brokerage fees.